The rework rate is 6%. Two-thirds of it comes back through one door.

Most firms know how often work has to be redone. Far fewer know where it re-enters the process: which is where the real cost sits.

By Steve 5 min read
Abstract bridge artwork for The rework rate is 6%. Two-thirds of it comes back through one door.

A firm that measures anything at all about quality usually knows its rework rate. Six per cent of jobs come back. Eight per cent need a second pass. The number is reported monthly, it drifts within a range, and nobody can do much with it because it describes an average across a process with a dozen steps. The more useful question is not how much rework there is. It is where the rework re-enters the process, and who absorbed it. In most service and light-manufacturing operations, the answer is startlingly…

Keep reading for free

Create an account to read the rest.

The whole library is free. No card, no subscription, no trial that quietly ends. An account simply lets us know who we are writing for, and opens every article from here on.

  • Every article, in full, at no cost
  • New articles published every weekday
  • Takes about twenty seconds
Create a free account I already have one

Free means free. We will not charge you for the library, and you can read as much of it as you like.

Important: General information only. Rialto Bridge articles describe patterns and considerations that may apply to a business; they are not financial, legal, tax or accounting advice, and they take no account of your particular circumstances. Consider your own situation and seek advice from a qualified professional before acting.

More on Operations

Scroll to Top