The dashboard has forty metrics. None of them has a trigger.

Most management reporting measures a great deal and decides almost nothing, and the missing ingredient is smaller than it looks.

By Steve 5 min read
Abstract bridge artwork for The dashboard has forty metrics. None of them has a trigger.

A useful test of any management pack: ask which number, in the last quarter, caused someone to do something differently. Not to comment. Not to ask a question in the meeting. To change a decision. In a lot of businesses the honest answer is one metric, sometimes none, out of thirty or forty on the page. The reporting is accurate, timely, well presented and almost entirely inert. The instinct is to conclude that the wrong things are being measured. Usually that is not the problem. The metrics are mostly sensible.…

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