The forecast that has to do three jobs

One revenue number is asked to motivate the sales team, size the delivery rota and plan the bank balance. It cannot be right for all three.

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Most businesses under about £50m produce one forward revenue number. It goes in the board pack, it sets the sales team’s target, the operations manager uses it to decide how many people to roster, and the finance lead uses it to work out whether the payroll clears in March. One number, four readers, and no acknowledgement anywhere that they need different things from it. This is not a modelling failure. It is a design failure. The number is being asked to do three jobs that pull in opposite directions, and…

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