The function that needs one and a third people

One person is visibly stretched, two would be plainly overstaffed, and how you resolve that gap shapes more of your cost base than any headcount plan admits.

By Steve 5 min read
Abstract bridge artwork for The function that needs one and a third people

Most capacity problems in a small or mid-sized business are not shortages. They are fractions. The bookkeeper is at about 1.3 people’s worth of work. So is the person who runs quality, or contracts, or the one who quotes everything. Nobody thinks a second hire is justified, and everyone can see the first one is underwater. The gap sits there for years, quietly setting lead times, error rates and key-person risk, because it doesn’t present as a decision. The reason it lingers is that headcount is a step function and…

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Important: General information only. Rialto Bridge articles describe patterns and considerations that may apply to a business; they are not financial, legal, tax or accounting advice, and they take no account of your particular circumstances. Consider your own situation and seek advice from a qualified professional before acting.

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