Nobody cancelled. A fifth of the base stopped ordering.
In businesses without contracts, customers rarely leave. They just order less often, and the metric that should catch it does…
Growing in line with your market looks like success and tells you almost nothing about whether anything you did actually worked.
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In businesses without contracts, customers rarely leave. They just order less often, and the metric that should catch it does…
Revenue often reorganises itself around one kind of customer long before the marketing notices, and the obvious response is riskier…
The most common reason recorded for a lost deal is also the least reliable, and acting on it does predictable…