The risk register lists fire, flood and cyber. The real exposure has a mobile number.

Most registers catalogue the risks a business can insure against. The ones that actually stop the work tend to be sitting three desks away.

By Steve 5 min read
Abstract bridge artwork for The risk register lists fire, flood and cyber. The real exposure has a mobile number.

Ask a mid-sized business for its risk register and you will usually get a tidy document: premises, cyber, supply interruption, regulatory change, credit exposure to the largest customer. Each with a likelihood, an impact and an owner. It is a serious piece of work, and it almost never contains the thing most likely to cause a bad quarter, which is that one person holds the knowledge, the relationships or the judgement that the operation cannot run without. This is not an oversight of diligence. It is a category problem. Registers…

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