The team is at 88% utilisation. A tenth of it is doing the job twice.

Rework almost never appears on a report. It appears as capacity pressure, as a hiring case, and as an estimate that quietly grows every year.

By Steve 5 min read
Abstract bridge artwork for The team is at 88% utilisation. A tenth of it is doing the job twice.

A delivery team running at 88% utilisation looks like a team that needs another pair of hands. It might be. But before that case gets made, it is worth knowing what share of those hours went into producing something the business had already produced once: the corrected drawing, the re-cut part, the report rewritten after the brief turned out to be wrong, the deployment rolled back and done again on Thursday. In most small and mid-sized firms nobody knows that share, because the second pass is recorded exactly like the…

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