Utilisation is 92%. Lead times have tripled.

Two numbers that look unrelated on the management report are governed by the same piece of arithmetic, and it is not a linear one.

By Steve 5 min read
Abstract bridge artwork for Utilisation is 92%. Lead times have tripled.

A professional services firm reports utilisation of 92% and treats it as the best number on the page. In the same month, the average time from job accepted to job delivered has gone from eleven days to thirty-four. Clients are chasing. Two people are working weekends. The obvious reading is that the team is busy and slightly behind, and that things will settle. They will not settle. The two numbers are not independent observations about a busy period. They are the same fact, expressed twice, and the relationship between them…

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