You delegated the work and kept the decision

The senior hire is six months in, the owner's diary hasn't moved, and each side quietly suspects the other of underperforming. Often neither is.

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A familiar pattern: a business reaches the point where the owner is the constraint, so it hires a senior person, an operations lead, a commercial director, a first proper manager, specifically to take load off the top. Six months later the salary is being paid, the hire is busy, and the owner’s week looks almost identical. The usual explanation offered inside the business is that the hire hasn’t stepped up. The usual explanation offered by the hire, privately, is that they weren’t given room. Both descriptions can be accurate at…

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Important: General information only. Rialto Bridge articles describe patterns and considerations that may apply to a business; they are not financial, legal, tax or accounting advice, and they take no account of your particular circumstances. Consider your own situation and seek advice from a qualified professional before acting.

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