You ran the credit check when they were a small customer

Credit is assessed at onboarding, when the exposure is trivial, and then the account grows for three years while the assessment stays exactly where it was.

Abstract bridge artwork for You ran the credit check when they were a small customer

Most businesses that extend trade credit do the assessment once. A new customer arrives, someone runs a check, a limit gets set, often generously, because the first order is small and the relationship is worth having. Three years later that customer is ordering ten times as much, on the same terms, against a limit nobody has looked at since. The credit decision was made about a company that no longer exists, in a relationship that no longer resembles the one assessed. This is not a failure of diligence. It’s a…

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