The contract allows an annual uplift. It has never been applied.

Most long contracts contain a mechanism for raising price each year. The mechanism is rarely the problem: the letter is.

By Steve 5 min read
Abstract bridge artwork for The contract allows an annual uplift. It has never been applied.

Somewhere in the standard terms is a clause permitting an annual review, or an increase linked to an index, or an uplift on each anniversary. It was negotiated. It survived the customer’s legal read. And in a good number of firms it has never once produced an invoice at a higher rate. The contract says the price can move. The billing system says it hasn’t. This is not a legal failure or a drafting failure. It is an organisational one, and it has a specific and expensive shape. The loss…

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