The dashboard refreshes every morning. No decision has changed because of it.

Most management reporting measures what the systems happen to export, then narrates it. A small number of metrics earn their place by a harder test.

By Steve 5 min read
Abstract bridge artwork for The dashboard refreshes every morning. No decision has changed because of it.

Somewhere in most businesses over about twenty people there is a reporting pack that nobody reads properly and nobody is willing to kill. It grew by accretion: a metric added after a bad quarter, three more when the new system went in, a page the bank once asked for. It gets refreshed, circulated, and glanced at. Then the meeting happens and the decisions get made on the basis of what someone said in the corridor. The interesting question is not whether the pack is too long. It is what a…

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