The estimate was right. The job stopped being the one you priced.

Unbilled scope is rarely approved by anyone: it is absorbed by the person least able to price it, and it never appears as a loss anywhere.

Abstract bridge artwork for The estimate was right. The job stopped being the one you priced.

A margin post-mortem on a disappointing job usually starts with the estimate. Were the hours wrong? Did we underprice the materials? Did we misjudge the complexity? Sometimes the answer is yes. But in a great many cases the estimate was a reasonable description of the work as it was understood at the time, and the loss came from somewhere else entirely: the job that got delivered was not the job that got priced, and nobody ever made a decision to change that. This is not the same thing as underquoting,…

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