The team is at capacity. A third of the hours are the second attempt.

Rework almost never appears as a cost line. It appears as a hiring request, and the two are remarkably easy to confuse.

By Steve 5 min read
Abstract bridge artwork for The team is at capacity. A third of the hours are the second attempt.

A delivery team says it is full. The evidence is real: everyone is booked, start dates are slipping, quality complaints are ticking up, and the sensible-sounding conclusion is that the business has outgrown its capacity. So a hire goes into the plan. Before that hire is costed, there is a question worth sitting with: how many of the hours currently being consumed are being spent on work that has already been done once? In most service and production businesses that have never measured it, the honest answer is uncomfortable. Not…

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