Twelve per cent of delivery hours are rework. The timesheet has no code for it.

Doing the same work twice is often the largest controllable cost in a service business, and almost the only one that never appears on a report.

By Steve 5 min read
Abstract bridge artwork for Twelve per cent of delivery hours are rework. The timesheet has no code for it.

A pattern that shows up repeatedly in service businesses: utilisation is high, the team is visibly busy, jobs are landing at or near their quoted hours, and yet realised margin on delivered work keeps drifting down by a point or two a year. Nobody can name the leak. The obvious suspects get audited: rates, scope creep, discounting, an expensive hire. None of them fully explain it. The most common answer is that a meaningful share of delivered hours are second attempts. Work that was done, checked, sent back, corrected, re-checked,…

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Important: General information only. Rialto Bridge articles describe patterns and considerations that may apply to a business; they are not financial, legal, tax or accounting advice, and they take no account of your particular circumstances. Consider your own situation and seek advice from a qualified professional before acting.

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