You standardised the delivery. The variance was in the diagnosis.

Fixed-scope offers that keep drifting over budget and still need your best person usually have a variance problem one step earlier than the step that got standardised.

By Steve 5 min read
Abstract bridge artwork for You standardised the delivery. The variance was in the diagnosis.

A service business decides to productise. It picks its most repeatable engagement, writes it up as a fixed-scope offer with a fixed price, builds templates, and puts it on the website. Eighteen months later two things are true. The margin on that offer swings wildly from job to job. And the founder, or whoever plays that role, is still personally involved in every single one. The usual diagnosis is that the packaging wasn’t tight enough: the scope needs firming up, the templates need more work, the delivery team needs training.…

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Important: General information only. Rialto Bridge articles describe patterns and considerations that may apply to a business; they are not financial, legal, tax or accounting advice, and they take no account of your particular circumstances. Consider your own situation and seek advice from a qualified professional before acting.

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