Your competitive set has four names. Your customer’s shortlist had two of them and a spreadsheet.

Most competitor lists are drawn from the supply side: firms that look like yours. Buyers draw theirs differently, and the gap shows up in your pricing.

Abstract bridge artwork for Your competitive set has four names. Your customer’s shortlist had two of them and a spreadsheet.

Ask a management team to name their competitors and you will usually get a clean list: three or four firms of similar size, selling something recognisably similar, encountered at the same trade shows and in the same tenders. Ask the buyer who chose you what else they considered, and the answer is frequently messier. A rival, yes. But also an internal build, a half-measure using software they already own, a decision to live with the problem for another year, or a supplier from an adjacent category who offered to fold…

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