Leadership
Your risk register is a list of things that already happened
Most risk registers are written backwards (from incidents, not exposures), which is why the entry that matters is usually the one nobody has thought to add.
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Operations
Eleven hours of work, six weeks of calendar
Most jobs spend the overwhelming majority of their life waiting rather than being worked on, and that gap quietly sets…
Market analysis
Your busiest month looks like your weakest lead month
When capacity tightens, recorded demand falls, and most businesses read that as the market going quiet rather than the phone…
Operations
Silence is a signature
Your supplier's account manager knows your renewal date. The question worth asking is whether anyone inside your business does.
Pricing
Two percent for twenty days is a 37% loan
Settlement discounts look like a rounding error on the invoice. Converted into an annual rate, they are usually the most…
Operations
The last slice of utilisation is the most expensive thing you sell
Pushing chargeable time from 80% to 95% looks like free capacity. The arithmetic of queues says you have just quietly…
Operations
The approval limit that stopped being a control
Spend thresholds get set once and then left alone. As prices and volumes rise, the same number quietly turns from…
Technology
The spreadsheet that survived the new system
Six months after go-live, someone is still updating the old workbook every Tuesday. That isn't resistance to change. It's a…
Operations
Your deposits are a loan from your order book
Some businesses hold a healthy bank balance that belongs entirely to work they haven't done yet, and the balance shrinks…
Operations
The stock a service business doesn’t think it holds
Your balance sheet shows no inventory. Your bank balance disagrees, and the gap between finishing work and invoicing it is…
Take it further
This is the general pattern. Your business is the specific case.
Everything here is free to read with an account, and always will be. What it cannot do is tell you which of these applies to your numbers, your market and your constraints. That is the work we do with clients.