The integration you skipped became a job description

Connecting two systems has a price. Not connecting them has a price too. It just arrives as a hire rather than an invoice.

By Steve 5 min read
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The quote to connect the two systems came in at a number that made the room go quiet. The alternative cost nothing: someone would export a file on Friday, tidy it up, and load it into the other system on Monday. Everyone agreed it was a sensible interim step. Two years on, that interim step is a role, the role has a deputy for holiday cover, and nobody in the business can say what either of them would do if the file stopped needing tidying. This is one of the…

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