The system went live in January. The spreadsheet is still open.

When a team keeps a parallel record after a new system goes live, the problem is rarely training, and banning the file rarely fixes it.

By Steve 5 min read
Abstract bridge artwork for The system went live in January. The spreadsheet is still open.

A business spends six figures and nine months replacing the way it tracks its work. The system goes live. Three months later, the operations manager is still maintaining a spreadsheet that holds the real picture, and the Monday meeting is run from her screen, not from the system. Everyone knows. Nobody says much, because the spreadsheet is right and the system is not. The usual diagnosis is adoption: people are resistant, training was thin, someone needs to insist. That reading is almost always wrong, and it is expensive, because it…

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