The system went live in April. Half the team still runs the spreadsheet.

Six months after go-live, the workbook on the shared drive is still the version people trust. That is information about the system, not about the people.

By Steve 5 min read
Abstract bridge artwork for The system went live in April. Half the team still runs the spreadsheet.

The implementation finished. Training was delivered. The old process was formally retired. And yet, six months on, the sales team maintains a workbook on the shared drive, the operations manager keeps a separate view of jobs in progress, and when someone needs to know what is actually happening this week, they ask for the spreadsheet rather than opening the system. The usual reading of this is a change management failure: people are resistant, adoption was poor, more training is needed. That reading is comfortable because it locates the problem in…

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