The system went live in April. Four teams still keep the spreadsheet.

When staff quietly run a parallel spreadsheet alongside a new system, they are not being difficult. They are telling you something the procurement process never asked.

By Steve 5 min read
Abstract bridge artwork for The system went live in April. Four teams still keep the spreadsheet.

A business spends six figures and eighteen months on a new system. Go-live passes without disaster. Logins look healthy. And then, six months later, someone notices that the operations team still maintains a shared spreadsheet, that finance rebuilds the month-end numbers by hand, and that the two most experienced people in delivery keep their own tracker because the system “doesn’t show what we need”. The instinct is to treat this as an adoption problem: more training, a firmer mandate, a message from the top about the single source of truth.…

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