The list price hasn’t changed in three years. The realised price falls every quarter.

Price erosion rarely arrives as a decision. It accumulates one concession at a time, in places the price list never sees.

Abstract bridge artwork for The list price hasn’t changed in three years. The realised price falls every quarter.

A business can hold its list price perfectly steady and still watch its realised price decline year after year. Nobody signed off on a price cut. There was no competitor announcement, no board paper, no memo. Yet the average amount actually collected per unit of work has drifted down, and gross margin has drifted with it. This is one of the most common and least visible forms of margin loss in an SME, and it happens because most businesses measure the price they publish rather than the price they keep.…

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