The system went live in April. The spreadsheet is still open.

When a team keeps a parallel file after go-live, it is rarely defiance, and it is usually telling you something the implementation plan never asked about.

By Steve 5 min read
Abstract bridge artwork for The system went live in April. The spreadsheet is still open.

Six months after go-live, the operations lead still opens a spreadsheet every morning. It has the same job numbers as the new system, plus four columns the system does not have, and it is the file the team actually looks at when someone asks what is happening this week. The system holds the record. The spreadsheet holds the truth. This pattern is close to universal in mid-sized businesses after a systems investment, and it is almost always treated as an adoption problem, more training, a firmer mandate, a reminder that…

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Important: General information only. Rialto Bridge articles describe patterns and considerations that may apply to a business; they are not financial, legal, tax or accounting advice, and they take no account of your particular circumstances. Consider your own situation and seek advice from a qualified professional before acting.

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