Articles on operations.
Billable utilisation and delivery reliability are usually treated as separate metrics. In practice, one of them quietly determines the other, and rarely in the direction owners expect.
A share of your inbound volume exists only because something upstream failed, and staffing to the total quietly makes that…
Most of what a customer waits for isn't work being done, and the gap between the two clocks quietly sets…
Debtor days are counted from the date you raised the invoice, which quietly excludes the stretch of the delay you…
A volume discount is the easiest concession a supplier can make, because most of what it costs lands on your…
Most reporting cadences are set by the accounting calendar rather than by how fast the underlying thing can move, and…
A threshold set in pounds five years ago is now rationing the wrong decisions, and the ones that actually bind…
Adding capacity where the queue used to be is one of the most expensive ways to keep throughput exactly where…
Most single-source risk is recorded as managed because a second name exists on a list. The purchase ledger usually tells…
Add a fifth person to a team of four and capacity rarely rises by a quarter. The reason usually isn't…
Everything here is free to read with an account, and always will be. What it cannot do is tell you which of these applies to your numbers, your market and your constraints. That is the work we do with clients.
