Articles on operations.
Pay compression rarely announces itself. It arrives one necessary hire at a time, and the people it drives out are usually the ones nobody expected to be mobile.
When two functions count the same thing differently, the gap is rarely a data error, and the decisions built on…
Headcount grew, lead times didn't improve, and utilisation looks healthy, because the capacity that actually governs throughput was never the…
Most firms measure how long customers take to pay. Far fewer measure how long they take to ask, and that…
Rework rarely appears as a line in the accounts: which is why it quietly funds itself out of margin, senior…
Hiring is modelled as a step change in capacity. It arrives as a curve, and the gap between the two…
Precision in reporting is bought with time, and by the time the number is perfect, the decision it was meant…
A job can clear its margin target and still drain the business for four months. The billing schedule, not the…
The two numbers in that sentence are usually read as unrelated. They are closer to being the same number, and…
A competitive tender is only competitive if the requirements were neutral, and the person best placed to write them is…
Everything here is free to read with an account, and always will be. What it cannot do is tell you which of these applies to your numbers, your market and your constraints. That is the work we do with clients.
