Operations
Utilisation is 91%. The next start date is seven weeks out.
The gap between a busy team and an unavailable one is smaller than most capacity plans assume, and the arithmetic behind it is unforgiving.
Rialto Bridge
Operations
Articles on operations.
Operations
The £6,000 purchase needed two signatures. The £500-a-month contract needed none.
Recurring costs are approved once and paid forever, and the scrutiny that governs one-off spending rarely follows the money into…
Operations
Three people interviewed the candidate. All three asked the same questions.
A three-stage hiring process can feel rigorous while producing a single opinion, heard three times. The fix is cheaper than…
Operations
Nine people are trained on the system. Escalations go to the same two.
The skills matrix says the capability is spread across the team. The work routing says otherwise, and the gap shows…
Operations
The dashboard refreshes every morning. No decision has changed because of it.
Most management reporting measures what the systems happen to export, then narrates it. A small number of metrics earn their…
Operations
The extra work is worth 0.4 of a person. The smallest hire available is 1.0.
Demand grows in fractions and capacity arrives in whole people. The gap between the two explains more margin volatility in…
Operations
Twelve per cent of delivery hours are rework. The timesheet has no code for it.
Doing the same work twice is often the largest controllable cost in a service business, and almost the only one…
Operations
The new rep ramps in nine months. The average one stays nineteen.
When ramp time is half of tenure, the sales team is permanently half-built, and hiring harder makes the arithmetic worse…
Operations
The month-end balance is always comfortable. The 22nd never is.
A monthly cash forecast can show healthy headroom every single period while the business quietly runs on fumes for three…
Operations
The terms say 30 days. The money lands on day 58.
Most of the gap between your payment terms and your actual cash collection was created before the invoice ever left…
Take it further
This is the general pattern. Your business is the specific case.
Everything here is free to read with an account, and always will be. What it cannot do is tell you which of these applies to your numbers, your market and your constraints. That is the work we do with clients.