Growth strategy
Revenue grew 34%. The overdraft grew 60%.
Profitable growth can drain cash faster than a bad year does, and the arithmetic that decides how fast a business can grow on its own money is rarely on the board pack.
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Operations
The catalogue has 1,800 lines. Four hundred of them are the business.
Nobody ever decided to tie up six figures in slow-moving stock. It accumulated one reasonable decision at a time, and…
Market analysis
The NPS is 62. Renewal came in at 71%.
Both numbers are accurate. They disagree because one measures sentiment among the people still talking to you, and the other…
Operations
The project runs 14 weeks. The invoice goes out in week 15.
Most businesses negotiate payment terms and chase debtors. The larger pool of trapped cash usually sits upstream of the invoice,…
Growth strategy
Fourteen partners signed. Three have ever sold anything.
Partner recruitment is the easy half of channel strategy, and the half that flatters the pipeline report. The productive half…
Pricing
The price rose three times. Two thirds of the book never moved.
Every increase applied only to new customers. The longest-standing accounts now pay the least, and the gap is worth more…
Pricing
The list price is £1,400. A third of your customers pay £900.
Legacy pricing is rarely a decision. It is the residue of decisions nobody revisited, and the arithmetic of closing the…
Operations
The estimate is six days. The average is eight.
Most firms know their estimates run short. Far fewer know why the number never moves, and the reason is rarely…
Technology
The system went live in March. The spreadsheet is still the source of truth.
When a shadow spreadsheet outlives a system implementation, it is usually treated as a training failure. It is better read…
Operations
The service desk closed 1,400 tickets. Six causes made 500 of them.
Most support teams are sized for the volume they receive, not the volume they should be receiving, and the difference…
Take it further
This is the general pattern. Your business is the specific case.
Everything here is free to read with an account, and always will be. What it cannot do is tell you which of these applies to your numbers, your market and your constraints. That is the work we do with clients.