Research, frameworks and market analysis from our consulting practice: written up for small and medium business owners and enterprise teams alike.
Free to read: all you need is an account.
Create a free account Sign inA price increase that lands cleanly on the list and then disappears before the cash arrives is among the most common and least visible margin leaks in a mid-sized business.
An annual churn figure can describe two completely different businesses, and the retention spend most firms make only works on…
Mobile service businesses price the job and sell the day. The arithmetic of travel explains why a wider map so…
When a buyer discounts owner dependency, the discount rarely shows up in the multiple: it shows up somewhere far more…
Most forecasting failures aren't optimism. They're arithmetic performed on two quantities that were never the same kind of number.
When the same choice keeps coming back to the table, the problem is rarely the choice itself: it's what never…
The missing management layer looks like an overhead you can defer. The arithmetic usually says it was already being paid…
The largest source of new business in most professional firms is also the least managed, and the reason is usually…
Packaging a service into a fixed-price offer moves cost risk onto the seller. Most firms take on the risk without…
A modest rise in how busy a business keeps itself can multiply the wait a customer experiences, and the arithmetic…
Everything here is free to read with an account, and always will be. What it cannot do is tell you which of these applies to your numbers, your market and your constraints. That is the work we do with clients.
