Research, frameworks and market analysis from our consulting practice: written up for small and medium business owners and enterprise teams alike.
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Create a free account Sign inPromoting the best technician into a management role is the most common capacity decision a growing business makes, and the one most likely to quietly cap throughput.
A price increase that provokes no resistance is usually read as a success. It is better read as a measurement,…
An approval gate that has never rejected anything is either a very good deterrent or a very expensive signature, and…
A month-end balance is one observation out of thirty, and it is reliably the least representative day in the month.
Nobody signed off a price cut and the price list is unchanged, so why does the average pound collected per…
When customers pay in advance, the current account stops measuring performance and starts measuring obligation. The distinction matters most at…
Repeat revenue and recurring revenue are not the same thing, and the gap between them shows up at exactly the…
Cost per lead stayed flat while the return collapsed, and the number that would have explained it was never on…
Volume rebates feel like money found at year end. They are usually a pricing instrument the supplier controls, and they…
Acquisition spend that is clearly profitable over a year can still be unaffordable this quarter, and the reason has nothing…
Everything here is free to read with an account, and always will be. What it cannot do is tell you which of these applies to your numbers, your market and your constraints. That is the work we do with clients.
