The system went live. Everyone still keeps the spreadsheet.

Eighteen months after go-live, the real answer still lives in a workbook on someone's desktop. That isn't a discipline problem, and training won't fix it.

By Steve 5 min read
Abstract bridge artwork for The system went live. Everyone still keeps the spreadsheet.

Eighteen months after go-live, the finance system holds the ledger and the CRM holds the pipeline, and when someone asks where the business actually is this month, three people open the same workbook. Nobody is hiding it. The operations manager built it, it is faster than the report screen, and it has the columns that matter. The system cost six figures. The spreadsheet is winning. The instinctive reading is that people are resisting change, and the instinctive response is more training, a stricter mandate, or a reminder from the top…

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