Technology
You configured the workaround, and now it’s policy
Software projects get judged on licence cost and go-live dates. The decision that actually matters gets made months earlier, usually by whoever had capacity.
Rialto Bridge
The bridge to the knowledge you need
Research, frameworks and market analysis from our consulting practice: written up for small and medium business owners and enterprise teams alike.
Free to read: all you need is an account.
Create a free account Sign in
Pricing
The denominator chose your customers
Most margin problems get diagnosed as price-level problems. Often the number is fine and the unit it is attached to…
Operations
The function that needs one and a third people
One person is visibly stretched, two would be plainly overstaffed, and how you resolve that gap shapes more of your…
Operations
The supplier you barely buy from sets the price of the one you do
Consolidating spend earns a discount you can see. Splitting it buys something you can't, and the trade is rarely the…
Growth strategy
The growth rate your balance sheet already chose
Two businesses with identical profits can afford very different rates of growth. The difference isn't appetite or ambition. It's a…
Market analysis
The win rate went up. Every segment went down.
A rising win rate is one of the easiest numbers in a business to misread, and one of the most…
Operations
The call volume is real. The demand isn’t.
Two firms can field identical volumes of customer contact and have entirely different businesses. The difference sits in a distinction…
Pricing
The budget line you come out of sets your price ceiling
Two buyers can value the same work identically and pay very different prices for it, and the difference is often…
Growth strategy
Every stage in your pipeline is something you did
Most sales stages record what the seller has completed, not what the buyer has committed to, which is why the…
Market analysis
The average of two businesses is neither of them
A single headline number can describe a customer you have never served, a job you never quote, and a month…
Take it further
This is the general pattern. Your business is the specific case.
Everything here is free to read with an account, and always will be. What it cannot do is tell you which of these applies to your numbers, your market and your constraints. That is the work we do with clients.